Brick Complaint

Brick Complaint

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Furniture (couch) Terrible experience with warrenty and customer service...


I bought the whole living room furniture, dining chairs and a couch for the basement all at the same time. I bought the warranty for the couch set. Spent my hard earned money. The quality of furniture is very poor. It's sagging and cracking all over. I got really frustrated with their process of dealing with repair. Even though, the problem is clearly visible, they simply overlook and deny your genuine claims saying that it is all normal. You waste your time and money and get extremely frustrated frustrated. The customer service is horrible and you can't get to the management. It's like a huge rip off and you end up hitting your head against the wall. I would never enter this store ever. Please think twice before paying them your top dollars. It's your cash in the trash...


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